Frequently Asked Questions
Everything you need to know about bringing CASSON quality into your home.
What is the typical shipping timeline for furniture orders?
Standard furniture orders are processed within 3-5 business days. Delivery typically takes 2-3 weeks depending on your location, as we use specialized white-glove carriers to ensure your items arrive in perfect condition.
Do you offer a warranty on CASSON home products?
Yes, all CASSON furniture and decor items come with a comprehensive 12-month limited warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy for home accessories?
We accept returns on non-furniture items within 30 days of delivery. Items must be in their original packaging and unused condition. Please note that custom-made or upholstered furniture pieces are final sale.
How can I track my delivery?
Once your order ships, you will receive a confirmation email with a tracking link. For large furniture items, our delivery partner will contact you directly via phone or email to schedule a specific delivery window.
Are your materials sustainably sourced?
At CASSON, we prioritize sustainability. Our wood is sourced from FSC-certified forests, and we use low-VOC finishes to ensure a healthier environment for both the planet and your home.
Can I request fabric swatches before purchasing?
Absolutely. We offer complimentary swatch kits for our entire upholstery collection. You can order up to five samples through our website to see and feel the quality in your own space before committing to a piece.